Text on black background stating 'Doing whatever it takes for our customers, colleagues & communities' with 'whatever it takes' emphasized in green and cursive.

DRAINAGE

OUR DRAINAGE SERVICE

Expert solutions for all things drainage…

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CCTV SURVEYS

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DYE TESTING

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PRESSURE JETTING

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ROOT CUTTING

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DRAIN LINING

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SEWER CONNECTIONS

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Illustration of four gray concrete pipes stacked in a pyramid shape.

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DRAIN REROUNDING

LATERAL CUTTING

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ENABLING & REINSTATEMENT

OUR PROCESS AT A GLANCE

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A circular infographic with a green number 2 at the top and the text 'AUGER ATTEND' inside. Below, there is a message about property inspection, investigation, and policy reporting by a claims technician.

Circle with text indicating claim acceptance and collection of excess for insurance repairs.

Circle with gray background and black border containing the text 'Claim Declined' and instructions about no insurable defects and claim resolution, with a green dot and the number 4 at the top.

Click here for a more detailed breakdown of our drainage claim process, or click here for our drainage FAQ’s…

WHO WILL BE HANDLING YOUR CLAIM?

Callum Ridgway

Customer Operations Manager

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Jacob Ireland

Senior Drain Repair Co-ordinator

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Eleanor Cox

Senior Drainage Advisor

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Stephen Collister

Senior Drainage Technician

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Fahmida Ahmed

Drainage Claims Advisor

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Aimee Pandit

Drainage Claims Advisor

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Harry Rogers

Drainage Technician

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Samuel Kendall

Drainage Claims Technician

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Michael Gordon

Drainage Claims Technician

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Rebecca Miller

Drainage Claims Technician

Claire Pugh

Drainage Claims Technician

Quinn Sutton

Drainage Claims Technician

WHAT ARE THE BENEFITS OF OUR SERVICE?

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We put our customers at the heart of everything we do, keeping your best interests in mind at every step

CUSTOMER FOCUSED

QUICK & EFFICIENT

We prioritise proactivity without compromising on quality, ensuring a swift service is delivered every time

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INNOVATIVE

We use innovative technology & equipment to provide eco-conscious no-dig solutions where possible

PERSONAL SERVICE

We don’t use subcontractors, meaning you’ll only deal with Auger people at every step in your journey

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We provide a DrainShield guarantee on all repair works completed, giving you peace of mind

PEACE OF MIND

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COMPLIANT

We hold ISO accreditations in Health & Safety, Quality & Sustainability, guaranteeing a low-risk service

If your claim is declined, your dedicated Claims Technician can discuss the option of having us carry out the repairs privately.

You can trust us to provide a premier experience tailored to your needs, and to do ‘whatever it takes’ for you, every step of the way.

Declined Insurance Claim? We can help!

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