Text saying 'Doing whatever it takes for our customers, colleagues & communities' with a mix of white and green font on a black background.

WATER MAINS

A map showing the route of the Pacific Crest Trail, with notable points marked along the way.
Icon of a person with the text "Our Customer" below.

THE CLAIM JOURNEY

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Our dedicated Claims Advisor contacts our customer to understand the nature of the issue they are experiencing and discuss their options

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Our Auger Engineer visits our customer’s property aiming to investigate and fix the leak on the same day

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Our Technician will review the completed works to ensure they are of high quality or propose further works if necessary

Green speech bubble with a white phone receiver icon in the center, representing a messaging or calling app.

Our Claims Advisor contacts our customer shortly after the repair visit to confirm they are happy with our works and complete our Customer Satisfaction Survey