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David Brewster

Director

I founded Auger 30 years ago to deliver class-leading solutions to the insurance industry.
As a director, I focus on finding new opportunities to enhance our services to our clients and customers, and provide technical subsidence expertise to our claims colleagues.
I act as a mentor to many in the organisation, and spend time instilling the 'whatever it takes' mindset across our team.

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Jessica Brewster

Managing Director

As Auger's Managing Director, it's my responsibility to make sure we live up to our mantra of doing 'whatever it takes for our customers, colleagues and communities', and embed our values into our nationwide team of 240+.
I began my career at Auger as a Claims Advisor over 10 years ago, caring for our customers on behalf of our insurance clients, before spending 5 years responsible for our BI & Data as our Head of Business Improvement. I am passionate about making Auger a great place to work for my colleagues and committed to leading a responsible and sustainable organisation that gives back to the communities we work in.

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Will Brewster

Commercial Director

I am proud to serve as the Commercial Director of Auger where I’m responsible for leading our commercial strategy and driving sustainable growth. My focus is on building strong customer partnerships, shaping our go-to-market approach, and ensuring our commercial efforts are tightly aligned with Auger’s product and mission.
I want to continue to push boundaries and set new standards within the insurance industry, ensuring that Auger continues to be the supplier of choice!

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Sharon Kaye

Head of HR & Wellbeing

I’ve been fortunate to see first-hand and help shape the incredible growth and maturity of Auger as a company.
My 27 year journey with Auger has been nothing short of inspiring and I am proud to have been able to play a key role in most of our accomplishments whilst supporting and nurturing our people to be the very best version of themselves, to motivate and strive for excellence in everything we do as a business and uphold our family values.

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Michael Hearty

Head of Field Operations

As Head of External Operations at Auger, I place equal importance on people and expertise. With over a decade of experience in the industry, my focus lies in nurturing strong relationships and empowering our team. Through a culture of collaboration and open communication, we harness our combined technical skills to solve our customer's problems. Together, we provide industry leading investigation and repair services, focusing on precision, reliability and customer satisfaction.
I firmly believe that investing in people is paramount to our success, ensuring that each individual's talents are valued and utilised to their fullest potential. This approach leads to impactful solutions that benefit our clients, customer's and communities.

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Louise Chadwick

Head of Client Operations

Throughout my 12+ year career at Auger, I have consistently put our clients at the heart of every operation, ensuring that our services and ethos are perfectly aligned to meet their needs and exceed their expectations. My passion lies in formulating and realising the vision of our clients. Through careful collaboration and understanding, I transform these visions and ethos into tangible service offerings that stand out in the market.
Innovation is at the forefront of what I do. I thrive on creating innovative solutions that benefit both our clients and our organisation. By thinking outside the box and embracing new ideas, I ensure that our services remain ahead of the curve.
I firmly believe in delivering results through a culture of getting it right the first time. Our culture at Auger is characterised by openness, inclusivity, and a relentless pursuit of doing whatever it takes for our customers, colleagues, and communities. It’s about fostering an environment where every voice is heard and valued.

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Chris Cowen

Client Relationship Manager

I have a direct relationship with all our clients and understand what it is that they look for in the underground services category. Great customer service has always been at the forefront of client expectations, but we know that this can’t be at the expense of cost control.
Whilst our people, attention to detail and customer focus training keep the customer at the heart of what we do; innovation, class leading technology and claims integration evidence the increasing levels of control that our insurer clients need to demonstrate.

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Rebecca Grossie

Head of Finance

I apply meticulous attention to detail to deliver a seamless invoicing process to ensure our clients receive precision and consistency. Using custom-built technology to analyse a range of invoicing data ensures leakage and inaccuracies are kept to a minimum.

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Joshua Hughes

Head of Digital Operations

As the Head of Digital Operations at Auger, I am proud to be part of a company that stands at the forefront of technology.
Auger's vibrant culture of innovation fosters collaboration and continuous learning.
Working here means contributing to ground-breaking advancements in the digital landscape, where every team member plays a pivotal role in shaping the future of the industry.

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Pippa Sweeney

Scheduling Manager

I have over 5 years of experience managing our diary.
I deal with the day-to-day running of the diary which means I get to work between fast-paced reactive work as well as the scheduling of the more complex jobs.
I'm fortunate to be part of a great team that understands the importance of an effective diary whilst at the same time striving to make the customer journey as smooth as possible.

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Bethan Benson

Customer Operations Manager

As a Claims Team Manager, my role revolves around ensuring our claims team consistently delivers first-class customer service.
I lead and guide the claims team, overseeing the end-to-end claims process to guarantee efficiency, accuracy, and customer satisfaction. My responsibilities include implementing best practices, providing ongoing training, and fostering a positive team culture to ensure we meet and exceed customer expectations.
I am dedicated to continuous improvement, proactive problem-solving, and creating an environment where our team excels in delivering a first-class experience for our valued customers.

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Callum Ridgway

Customer Operations Manager

As a people-centric manager, I ensure that I am available to provide guidance to our external site operatives and office-based members of staff. I work closely with my team to overcome daily challenges that we face in attempting to provide excellence in customer service.

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Thomas Harland

BI & Data Manager

With over 3 years of experience working with Auger’s complex data, I now manage our BI & Data Team of 5 to deliver industry-leading MI and insights to our leadership team and clients.

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Lauren Doheny

Marketing & Engagement Manager

As the Marketing & Engagement Manager at Auger, I am responsible for both enhancing employee culture and increasing client engagement.
Through regular direct communications, events and digital marketing activity, I aim to encourage conversation and interest in our values, team and service, whilst strengthening interaction across our workforce.

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Jack Breheny

Finance Manager

As Finance Manager, I analyse financial results to identify trends, improve performance, and support strategic decision-making.
I work closely with internal teams to ensure financial goals are met while maintaining strong relationships with our suppliers. This collaboration helps drive efficiency, manage costs effectively, and support the long-term financial success of the business.

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Charlotte Walsh

Strategic People & Compliance Manager

As Strategic People & Compliance Manager, I support our people by making sure they have the right processes, guidance, and support in place to succeed.
I look after our people strategy, ensure we remain compliant and shape our training and development approach. I work closely with managers and senior leaders to create a positive, consistent working environment where people feel supported, can develop, and do their best work.