Part of a motivational or company slogan that reads: 'Doing whatever it takes for our customers, colleagues & communities' in white and green text on a black background.

SUBSIDENCE

Diagram of a winding train track with five green stations marked along the track.
Gray icon of a person with the text 'Our Customer' below.

THE CLAIM JOURNEY

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Our dedicated Claims Advisor contacts our customer to ask some questions about the property and explain what investigation we will undertake

Green speech bubble containing a white magnifying glass icon.

Our Auger Engineer visits the customer’s property to complete a full range of site investigations as instructed

Green speech bubble with white phone icon in the center, representing WhatsApp.

A report is drafted by our Technician, and once we receive any sample testing results, is sent to our instructing client

Green chat bubble with a white checkmark inside a circle.

Our Auger Engineer visits the customer’s property to complete the proposed drainage or water supply pipe repairs if instructed

A green speech bubble with a white outline of a star inside.

Our Technician will review the completed works to ensure they are high quality

Green speech bubble with white phone receiver icon in the center.

Our Claims Advisor contacts our customer shortly after the repair visit to confirm they are happy with our works. Our 10-year DrainShield Guarantee and Customer Satisfaction Survey are sent to the customer