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OFF MAINS

OUR OFF MAINS SERVICE

Expert solutions for all things off mains…

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CCTV SURVEYS

SEPTIC TANKS

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SEWAGE TREATMENT PLANTS

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DRAINAGE FIELDS

SOAKAWAYS

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PERCOLATION TESTING

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ENABLING & REINSTATEMENT

OUR PROCESS AT A GLANCE

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Step 2 of 4: Auger Attend. Text explaining that a septic tank will be emptied and the property investigated, with a customer-friendly report to be compiled by a Claims Technician.
Claim accepted notification with text about collection of excess charges and scheduling repairs, on a black background with a white circle.
A circular infographic with a black background and a gray inner circle. At the top of the circle is a green circle with the number 4. Inside the gray circle, there is a heading that says 'CLAIM DECLINED' and descriptive text explaining that if no insurable defects are found, the claim is declined, and the claims technician will call to advise next steps.

Click here for a more detailed breakdown of our off mains claim process, or click here for our off mains FAQ’s…

WHO WILL BE HANDLING YOUR CLAIM?

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Callum Ridgway

Customer Operations Manager

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Ana Clark

Senior Off Mains Advisor

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Toby Wilkinson

Off Mains Claims Technician

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Zach Rowlands

Off Mains Co-ordinator

WHAT ARE THE BENEFITS OF OUR SERVICE?

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We put our customers at the heart of everything we do, keeping your best interests in mind at every step

CUSTOMER FOCUSED

QUICK & EFFICIENT

We prioritise proactivity without compromising on quality, ensuring a swift service is delivered every time

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INNOVATIVE

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We use innovative technology & equipment to provide eco-conscious no-dig solutions where possible

PERSONAL SERVICE

We don’t use subcontractors, meaning you’ll only deal with Auger people at every step in your journey

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We provide a DrainShield & TankShield guarantee on all repair works completed, giving you peace of mind

PEACE OF MIND

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COMPLIANT

We hold ISO accreditations in Health & Safety, Quality & Sustainability, guaranteeing a low-risk service

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If your claim is declined, your dedicated Claims Technician can discuss the option of having us carry out the repairs privately.

You can trust us to provide a premier experience tailored to your needs, and to do ‘whatever it takes’ for you, every step of the way.

Declined Insurance Claim? We can help!

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