OUR SUBSIDENCE SERVICE

A complete solution for all of your subsidence investigation needs…

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SITE INVESTIGATION

Trial & Bore Holes
up to 8m

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SAMPLING

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Roots, Soils, Concrete &
Water Testing

ABORIST SERVICES

Market-Leading Risk Reports,
All Tree Works & Root Barriers

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Level & Crack Monitoring
Deep Datum Installations

MONITORING

Enabling Works
Specialist Reinstatement

ENABLING & REINSTATEMENT

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LICENSING

Traffic Management
All Licensing or Permits

UNDERGROUND SERVICES INVESTIGATION & REPAIR

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DRAINAGE

OFF MAINS

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WATER MAINS

OUR PROCESS AT A GLANCE

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Step 2 of a process where a technician visits a customer's property within 10 days of instruction to complete investigations including sample collection, testing, underground services, and arborist data to assess potential tree works.
A graphic with a large gray circle containing text about findings collated by a claims technician. A green circle on top of the gray circle has the number 3, and there is a thought bubble next to it with the text "Within 20 days of instruction."
Step 4 in a process diagram titled 'Mitigation'. The step states: 'Once authorized, we will complete insurable repairs including underground services repairs and tree works if required, collecting the customer's excess beforehand if applicable.'

Click here for a more detailed breakdown of our subsidence claim process…

WHO WILL BE HANDLING THESE CLAIMS?

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David Brewster

Director

  • Dave previously worked as a Chartered Structural Engineer and entered the subsidence world in 1990.

    Dave founded Auger in 1994 to deal with the investigation element of subsidence insurance claims, and to further expand his consultancy practice.

    • Bachelor’s Degree in Civil Engineering

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Michael Hearty

Head Of Field Operations

  • Michael has 11 years of experience at Auger managing our nationwide engineering operation.

    • Master of Business Administration

    • BSc (Hons) Building Surveying

    • HSG47 Avoiding Danger from Underground Services (EUSR)

    • Site Management Safety Training Scheme (CITB)

    • Level 5 in Management & Leadership (CMI)

    • STCW 95 Medical First Aid Including First Response Emergency Care

    • Leadership & Management Training Programme led by Executive Leadership Coach, Martin Craven

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Callum Ridgway

Customer Operations Manager

  • Callum has 9 years of experience at Auger managing our technical operation.

    • Bachelor's Degree in Building Surveying

    • WRAS Accreditation

    • Streetworks Supervisor

    • IOSH Managing Safely Course

    • Impact Moling EUSR

    • First Aid at Work Training

    • Leadership Training Programme led by Executive Coach, Martin Craven

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Michael Hodgson

Drainage Investigation Operations Manager

  • Michael has 9 years of experience at Auger, both as a member of our Senior Engineering Team, and now at Head Office managing our Drainage Investigation Engineers.

    • HSG47 Avoiding Danger from Underground Services (EUSR)

    • First Aid at Work Training

    • Currently enrolled in a Leadership & Management Training Programme led by Executive Leadership Coach, Martin Craven

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Courtney Jebb

Senior Subsidence Claims Technician

  • Courtney has 3 years of experience handling subsidence claims at Auger.

    • Currently pursuing CILA qualification

    • Currently enrolled in a Leadership & Management Training Programme led by Executive Leadership Coach, Martin Craven

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Michael Tasak

Subsidence Claims Technician

  • Michael has 2 years of experience handling subsidence claims at Auger.

    • Currently pursuing CILA qualification

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Sam Williams

Subsidence Claims Technician

  • Sam has 3 years of experience handling subsidence claims at Auger.

    • Currently pursuing a Bachelor’s Degree in Civil Engineering

WHAT ARE THE BENEFITS OF A PARTNERSHIP WITH AUGER?

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We deliver a best-in-class customer journey, with one point of contact & one investigation visit

CUSTOMER FRIENDLY

ECO-CONSCIOUS

Our process removes the need for multiple visits at the investigation stage, reducing emissions

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QUICK & EFFICIENT

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We complete our investigation & detailed report in under 30 days (10 days to visit, 20 days to report)

A SIMPLE SUPPLY CHAIN

You manage one supplier - we do the rest using our robust supply chain management structure

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We are using exclusive or niche partners in the market to ensure steady delivery during surge

SURGE READY

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We provide monthly MI packs, & offer 24/7 claim updates & interactions via our portal, & a full CoreLogic integration

OVERSIGHT

We are here to help…

Want to send us an instruction?

instructions@auger.co.uk
0151 630 5886

Contact us for more information:

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Chris Cowen Client Relationship Manager

chris.cowen@auger.co.uk

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