A banner with the text "Doing whatever it takes for our customers, colleagues & communities" in white and green on a black background.

WATER MAINS

OUR WATER MAINS SERVICE

Expert solutions for all things water mains…

Illustration of a magnifying glass centered over a search bar, symbolizing searching or examination.

LEAK DETECTION

Text

Gray Cat Scanner
A gray pipe with a crack from which blue liquid is leaking and pooling underneath.

Text

PIPE TRACING

FIND & FIX

Illustration of a Sond/Camera on the end of a long lead

Text

Diagram of interconnected grey plumbing pipes with various elbows and connectors.

Text

MOLING

Graphic of a blue pipe in the shape of the letter J, with connectors at each end and in the middle.

Text

RE-ROUTE

REPLACEMENT

Text

Gray wrench icon on a black background.

Text

ENABLING & REINSTATEMENT

OUR PROCESS AT A GLANCE

Circular infographic indicating claim received status with a green number one at the top and gray text about a claims technician contacting the recipient to introduce themselves, complete triage, explain options, and book an appointment.
Information notice with the title 'AUGER ATTEND' indicating that a team will inspect the property for leaks and potential damage, and will prepare a report for the customer.
Step three of claims process labeled 'Claim Fulfillment' with instructions on repair options, cash settlement, and excess collection based on insurance policy.
A circular infographic showing a claim has been declined, with text explaining no insurable defects were found and a call to action for next steps.

Click here for a more detailed breakdown of our water mains claim process, or click here for our water mains FAQ’s…

WHO WILL BE HANDLING YOUR CLAIM?

Headshot of a young man with short curly brown hair, blue eyes, and wearing a suit and tie, smiling at the camera.

Callum Ridgway

Customer Operations Manager

Headshot of a young man with short brown hair, blue eyes, and a beard, wearing a light blue shirt and dark patterned tie, smiling against a plain gray background.

Will Tyrer

Water Operations Manager

Close-up of a smiling young man with short brown hair and fair skin in front of a concrete wall.

Thomas Mawle

Senior Water Mains Co-ordinator

Headshot of a woman with shoulder-length blonde hair, smiling, wearing a black blazer, against a light gray background.

Clare Grant

Lead Water Claims Technician

A young woman with light skin, blonde hair with braids and loose waves, smiling outdoors in natural sunlight.

Elysia Shand

Water Claims Technician

Portrait of a man with dark, curly hair, brown eyes, and a full beard and mustache, wearing a dark sweater, standing against a concrete wall.

Matthew Wood

Water Claims Technician

A young man with brown hair, light skin, and a light blue collared shirt smiling against a gray concrete wall background.

Josh McKie

Water Technician

A young man with short brown hair, wearing clear glasses, and a dark collared shirt, standing in front of a textured concrete wall.

Michael Brooke

Water Claims Technician

Default user profile icon showing a grey silhouette of a person on a white circular background with a black outer ring.

Tessy Wobbaka

Water Claims Technician

WHAT ARE THE BENEFITS OF OUR SERVICE?

A white cloud shape with a red heart in front of it.
Four individuals in gray shirts with a company logo, standing in a line, with the tallest on the right holding a tablet, all appearing attentive and engaged.

We put our customers at the heart of everything we do, keeping your best interests in mind at every step

CUSTOMER FOCUSED

QUICK & EFFICIENT

We prioritise proactivity without compromising on quality, ensuring a swift service is delivered every time

A light bulb with a gear inside, symbolizing innovation and ideas

INNOVATIVE

Illustration of a white delivery van with a blue windshield and the word "auger" on the side, along with a green spiral logo.

We use innovative technology & equipment to provide eco-conscious no-dig solutions where possible

PERSONAL SERVICE

We don’t use subcontractors, meaning you’ll only deal with Auger people at every step in your journey

A thumbs-up hand gesture with a dark sleeve and white cuff.

We provide a WaterShield guarantee on all repair works completed, giving you peace of mind

PEACE OF MIND

Gray award medal with central circle and two ribbon tails

COMPLIANT

We hold ISO accreditations in Health & Safety, Quality & Sustainability, guaranteeing a low-risk service

Green and gray logo with the text 'aging for you' and a spiral design.

If your claim is declined, your dedicated Claims Technician can discuss the option of having us carry out the repairs privately.

You can trust us to provide a premier experience tailored to your needs, and to do ‘whatever it takes’ for you, every step of the way.

Declined Insurance Claim? We can help!

Two certification logos: the first is a circular ISOQAR badge with a flower-like symbol and the words "REGISTERED ISOQAR"; the second is a rectangular UKAS Management Systems badge with a crown and a checkmark symbol.
Close-up of a black book cover with a blue vertical stripe down the middle featuring a white Roman numeral II.
A digital graphic featuring a dark blue square with rounded corners, with the words 'CYBER ESSENTIALS' in blue and green text, and a large checkmark in green and blue overlapping the lower right corner.
Word cloud with the words 'Drain Shield UK' and a shield icon.
Logo of Investors in People with the slogan 'We invest in people Platinum'.
Badge indicating membership of the 5% Club, supporting apprentices and graduates in investing in a generation.
Rospa Fleet Safety Award Gold 2018
ROSPA Member badge with blue background, white text, and colorful circular logo