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CASE STUDY

ABOVE-GROUND STP INSTALLATION

22nd July 2025

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THE  CIRCUMSTANCES 

SEWAGE TREATMENT PLANT

The customer had a Sweage Treatment Plan that served both their property & a holiday cottage

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Following a recent storm, a river in close proximity of the customer’s property had burst its banks

RIVER FLOODING

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PROPERTY DAMAGE

Due to the river flooding, the downstairs of the holiday cottage was sitting in water

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When inspecting the Sewage Treatment Plant, we found root ingress & failed electrical components

STP DAMAGE

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Works were recommended & carried out in order to resolve the customer’s issue

WORKS REQUIRED

THE  TIMELINE 

1

FIRST CONTACT

On 22/07, a dedicated Claims Technician contacted the customer to introduce themselves, complete an in-depth triage and explain their options. An appointment was booked to attend the property on 01/08 to complete an investigation.

2

INVESTIGATION

Our engineer attended the customer’s property to investigate on 01/08. All site data was submitted by our engineer and reviewed by the customer’s Claim Technician. A report was produced and submitted for authorisation on 04/08.

3

REPAIR

Authorisation to proceed with the case was provided on 04/09. We attended the customer’s property on 17/09 to complete final investigations ahead of the planned repairs. Recommended repairs were authorised on 30/09. The works started on 08/12 and took 2 weeks to complete.

4

SATISFACTION

The customer’s dedicated Claim Technician called to confirm they were happy with the works completed. The customer was also issued with their 3-Year TankShield Warranty for our repairs.

     OUR  SOLUTION      

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Due to flooding following the storm, the Sewage Treatment Plant was found to be completely submerged. As a result the electrical systems were no longer operational.

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Our CCTV survey revealed evidence of root ingress through joints within the Sewage Treatment Plant, as well as within the outlet pipework, therefore reducing efficiency.

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In order to resolve the customer’s issues, we excavated and installed a new 10PE Sewage Treatment Plant with a pumped outlet.

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In order to prevent future flooding, we left the Sewage Treatment Plant out of the ground and built wooden sleepers surrounding this before filling with stone.

Your Engineers did a brilliant job, thank you for all of your help.

Customer