CASE STUDY
DAMAGED SEPTIC TANK COVER
20th November 2018
THE CIRCUMSTANCES
SEPTIC TANK
The customer had a Septic tank that served both their & their neighbour’s property
The tank was located on the side of a track road which led to the neighbouring farm
TANK LOCATION
COVER DAMAGE
A section of the concrete slab cover & accompanying debris had fallen into the base of the tank
We concluded that the damage was a result of external force / loading from above
CAUSE OF DAMAGE
Works were recommended & carried out in order to resolve the customer’s issue
WORKS REQUIRED
THE TIMELINE
1
FIRST CONTACT
On 20/11, a dedicated Claims Technician contacted the customer to introduce themselves, complete an in-depth triage and explain their options. An appointment was booked to attend the property on 26/11 to complete an investigation.
2
INVESTIGATION
Our engineer attended the customer’s property to investigate on 26/11. All site data was submitted by our engineer and reviewed by the customer’s Claim Technician. A report was produced and submitted for authorisation on 27/11.
3
REPAIR
Authorisation to proceed with the case was provided on 04/12. We attended the customer’s property on 21/12 to ensure proposed designs for the replacement tank cover were accurate ahead of the planned repairs. We attended on 13/02 to complete the repair works which took 3 days to complete.
4
SATISFACTION
The customer’s dedicated Claim Technician called to confirm they were happy with the works completed. The customer was also issued with their 3-Year TankShield Warranty for our repairs.
OUR SOLUTION
Due to damage to the Septic Tank cover, a section of the concrete slab and debris had fallen into the bottom of the tank.
We excavated to expose the top of the tank and removed the remainder of the existing slab and debris. We re-concreted the perimeter of the tank.
We fitted a concrete lid with two access holes, and two heavy access covers & frames.
We surrounded the top of the tank in concrete and reinstated to ground level.
The works completed are on a completely different level to what was there before. You have done a really good job - thank you!
Mr Jones