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CASE STUDY

DAMAGED SEPTIC TANK COVER

20th November 2018

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THE  CIRCUMSTANCES 

SEPTIC TANK

The customer had a Septic tank that served both their & their neighbour’s property

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The tank was located on the side of a track road which led to the neighbouring farm

TANK LOCATION

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COVER DAMAGE

A section of the concrete slab cover & accompanying debris had fallen into the base of the tank

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We concluded that the damage was a result of external force / loading from above

CAUSE OF DAMAGE

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Works were recommended & carried out in order to resolve the customer’s issue

WORKS REQUIRED

THE  TIMELINE 

1

FIRST CONTACT

On 20/11, a dedicated Claims Technician contacted the customer to introduce themselves, complete an in-depth triage and explain their options. An appointment was booked to attend the property on 26/11 to complete an investigation.

2

INVESTIGATION

Our engineer attended the customer’s property to investigate on 26/11. All site data was submitted by our engineer and reviewed by the customer’s Claim Technician. A report was produced and submitted for authorisation on 27/11.

3

REPAIR

Authorisation to proceed with the case was provided on 04/12. We attended the customer’s property on 21/12 to ensure proposed designs for the replacement tank cover were accurate ahead of the planned repairs. We attended on 13/02 to complete the repair works which took 3 days to complete.

4

SATISFACTION

The customer’s dedicated Claim Technician called to confirm they were happy with the works completed. The customer was also issued with their 3-Year TankShield Warranty for our repairs.

     OUR  SOLUTION      

A small, square concrete drainage opening in the ground surrounded by dirt and green foliage, with a red handle or tool partially visible at the bottom of the image.

Due to damage to the Septic Tank cover, a section of the concrete slab and debris had fallen into the bottom of the tank.

A Septic Tank chamber filled with water, next to a dirt ground with a brick wall and greenery in the background.

We excavated to expose the top of the tank and removed the remainder of the existing slab and debris. We re-concreted the perimeter of the tank.

Construction area with two orange traffic cones, a wheelbarrow, and a concrete block on the ground. A large truck is parked nearby with related tools and equipment.

We fitted a concrete lid with two access holes, and two heavy access covers & frames.

A concrete platform with two inspection chambers built above a buried Septic Tank, situated in a dirt area. Behind the platform, there is dense, leafless shrubbery and trees. On the right edge, part of a red vehicle is visible.

We surrounded the top of the tank in concrete and reinstated to ground level.

The works completed are on a completely different level to what was there before. You have done a really good job - thank you!

Mr Jones