Text graphic with the message: "Doing whatever it takes for our customers, colleagues & communities" in white font on a clear background.

CASE STUDY

SEPTIC TANK INSTALLATION

30th June 2025

Illustration of a steam radiator with labeled components.

THE  CIRCUMSTANCES 

SEPTIC TANK

A water splash with waves

The customer’s property was served by a Septic Tank which was shared by a neighbour

The tank outlet ran to a nearby stream which flowed across the front of the property

OUTLET

Red prohibition sign over black background.

RESTRICTED TANK EMPTYING

When attempting to empty the tank, something was blocking access, making this impossible

Gray and black illustration of a laboratory round-bottom flask with a straight neck against a black background.

Our inspection of the tank revealed that the internal baffle had collapsed & was at the bottom of the tank

BAFFLE COLLAPSE

Black and white silhouette of a scientist wearing a lab coat, goggles, and pointing at a chalkboard with various chemical formulas and diagrams.

The cause of damage was determined as impact / external force due to the extent of damage

CAUSE OF DAMAGE

A stylized gray handyman wrench icon on a black background.

Works were recommended & carried out in order to resolve the customer’s issue

WORKS REQUIRED

THE  TIMELINE 

1

FIRST CONTACT

On 30/06, a dedicated Claims Technician contacted the customer to introduce themselves, complete an in-depth triage and explain their options. An appointment was booked to attend the property on 29/07 to complete an investigation.

2

INVESTIGATION

Our engineer attended the customer’s property to investigate on 26/07. All site data was submitted by our engineer and reviewed by the customer’s Claim Technician. A report was produced and submitted for authorisation on 30/07.

3

REPAIR

Authorisation to proceed with the case was provided on 02/08. We attended the customer’s property on 19/08 to complete final investigations ahead of the planned repairs. Recommended repairs were authorised on 28/08. We attended on 02/12 to complete final checks ahead of the repair works which started on 05/01 and took 2 weeks to complete.

4

SATISFACTION

The customer’s dedicated Claim Technician called to confirm they were happy with the works completed. The customer was also issued with their 3-Year TankShield Warranty for our repairs.

     OUR  SOLUTION      

Outdoor scene with bushes, trees, and greenery. In the foreground, a manhole cover, a metal frame, and concrete slabs are visible on the ground.
A large black rectangular opening in the ground, bordered by a concrete edge, with a metal grate partially visible on the top edge. A flexible red and green corrugated hose runs diagonally over the opening, and some green plants are growing around the area.

Due to damage to the Septic Tank, the customer’s tank was unable to be fully emptied.

We removed foul waste that had built up in the tank, which revealed that the internal baffle was lying at the bottom and causing a blockage.

A Septic Tank being installed underground, situated in a landscaped area with grass, moss, and soil.

We installed a like-for-like Septic Tank in line with the SEPA requirements. This saved the customer electrical & maintenance costs of a Sewage Treatment Plant.

A backyard scene with a dirt pathway, trimmed bushes, and leafless trees in the background, under a cloudy sky.

The new Septic Tank was connected to the existing outlet, and the site was left clean and tidy.

Thank you for your help, everything was completed to perfection.

Customer