CASE STUDY
SEPTIC TANK INSTALLATION
30th June 2025
THE CIRCUMSTANCES
SEPTIC TANK
The customer’s property was served by a Septic Tank which was shared by a neighbour
The tank outlet ran to a nearby stream which flowed across the front of the property
OUTLET
RESTRICTED TANK EMPTYING
When attempting to empty the tank, something was blocking access, making this impossible
Our inspection of the tank revealed that the internal baffle had collapsed & was at the bottom of the tank
BAFFLE COLLAPSE
The cause of damage was determined as impact / external force due to the extent of damage
CAUSE OF DAMAGE
Works were recommended & carried out in order to resolve the customer’s issue
WORKS REQUIRED
THE TIMELINE
1
FIRST CONTACT
On 30/06, a dedicated Claims Technician contacted the customer to introduce themselves, complete an in-depth triage and explain their options. An appointment was booked to attend the property on 29/07 to complete an investigation.
2
INVESTIGATION
Our engineer attended the customer’s property to investigate on 26/07. All site data was submitted by our engineer and reviewed by the customer’s Claim Technician. A report was produced and submitted for authorisation on 30/07.
3
REPAIR
Authorisation to proceed with the case was provided on 02/08. We attended the customer’s property on 19/08 to complete final investigations ahead of the planned repairs. Recommended repairs were authorised on 28/08. We attended on 02/12 to complete final checks ahead of the repair works which started on 05/01 and took 2 weeks to complete.
4
SATISFACTION
The customer’s dedicated Claim Technician called to confirm they were happy with the works completed. The customer was also issued with their 3-Year TankShield Warranty for our repairs.
OUR SOLUTION
Due to damage to the Septic Tank, the customer’s tank was unable to be fully emptied.
We removed foul waste that had built up in the tank, which revealed that the internal baffle was lying at the bottom and causing a blockage.
We installed a like-for-like Septic Tank in line with the SEPA requirements. This saved the customer electrical & maintenance costs of a Sewage Treatment Plant.
The new Septic Tank was connected to the existing outlet, and the site was left clean and tidy.
Thank you for your help, everything was completed to perfection.
Customer