OUR AUGERSHIELD WARRANTY

For peace of mind, long after the repair…

WHAT ARE YOUR OPTIONS?

Your drain repair comes with a 3-year warranty as standard - included in the cost of your repair at no extra charge. If you want extra peace of mind, you can extend your cover for up to 10 years for a one-off payment.

3 YEARS
£0
included with repair
5 YEARS
2 years of additional cover
£3
per month

        £72 one-off payment
    
7 YEARS
4 years of additional cover
£2.50
per month

        £120 one-off payment
    
10 YEARS
7 years of additional cover
£2
per month

        £168 one-off payment
    

PROTECTION

Continued protection regarding our previous repair.

COST SAVINGS

Cost savings by reducing the risk of future unexpected insurance claims.

SUPPORT

Direct access to swift support should you require it.

PURCHASING AN EXTENDED WARRANTY ENSURES:

Click here to view our full AugerShield Terms & Conditions.

WHAT DOES YOUR WARRANTY COVER?

Your AugerShield warranty covers the drain repair carried out by Auger against defects in workmanship and materials. If the repaired section fails as a result of the original repair, we will return and put it right at no cost to you.

Your AugerShield warranty does not cover failures caused by factors outside the control of Auger - for example, damage by third parties, ground movement, flooding, or other external influences. It does not cover new defects in parts of the drainage system not included in the original repair, or deterioration from failure to maintain the system. Where an investigation confirms the issue is unrelated to the original repair, an investigation fee will apply. For the avoidance of doubt, the warranty does not cover reinstatement works, surface repairs, paving, landscaping or any other works carried out in connection with the repair but not forming part of the drain repair itself.

HOW CAN YOU UPGRADE YOUR WARRANTY?

You can upgrade your warranty at any time whilst your current warranty is still active by calling us on 0151 630 5886. Once your warranty has expired, it cannot be reinstated or repurchased.

Once payment is confirmed, we will send you your upgraded warranty certificate and a copy of your Terms & Conditions for the relevant cover period.

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WHAT ARE THE BENEFITS OF OUR SERVICE?

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We are known for being the best in the industry, with 30+ years of knowledge & experience

INDUSTRY EXPERTS

We put our customers at the heart of everything we do, keeping your best interests in mind at every step

CUSTOMER FOCUSED

QUICK & EFFICIENT

We prioritise proactivity without compromising on quality, ensuring a swift service is delivered every time

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INNOVATIVE

We use innovative technology & equipment to provide eco-conscious no-dig solutions where possible

PERSONAL SERVICE

We don’t use subcontractors, meaning you’ll only deal with Auger people at every step in your journey

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We provide a free 3-year AugerShield guarantee on repair works completed, giving you peace of mind

PEACE OF MIND

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COMPLIANT

We hold ISO accreditations in Health & Safety, Quality & Sustainability, guaranteeing a low-risk service

AUGERSHIELD FAQ’S

If you think you may have a warranty claim, contact us as soon as possible and no later than 60 days after you first notice the issue.
● Call us on 0151 630 5886
● Email admin@auger.co.uk
● Have your warranty certificate and Auger reference number ready
We will arrange for one of our surveyors to inspect the issue. If the problem is confirmed as a warranty claim, we will carry out the necessary remedial work at no cost to you. If the investigation reveals a new defect unrelated to the original repair, an investigation fee will apply.
The AugerShield Warranty is personal to the Customer as named in the Certificate of Warranty and is non-transferable. It may not be assigned to any third party, including a subsequent Property Owner or Mortgage Lender.
Claims must be notified within 60 days of first noticing the issue. If your warranty has already expired when the issue is discovered, we would not be able to treat this as a warranty claim. We recommend acting on any concerns promptly.
No. AugerShield is a service guarantee provided by Auger Site Investigations Ltd directly. It is not an insurance policy and is not regulated by the FCA. You are not required to make any insurance-related disclosures in connection with this warranty.
Yes - we will send you a reminder by email (or letter if we do not hold an email address for you) approximately 60 days and 30 days before your warranty expires.